Frequently Asked Questions
Questions About Shipping
  • Why is Teledental services so much cheaper than Clinic based prosthetics?

    The Overhead costs are the main reason. A Clinic has to undergo extensive training and has to maintain a fully staffed practice with many employees.  None of that applies to Mail Order prosthetics.

  • Mail Order Time Line?

    Our turn around times vary from week to week but generally speaking our partials are taking approximately(but not guaranteed) 4-6 weeks and our dentures 6-8 weeks domestically from start to finish at this time. Due to the delay we are offering all our 2019 past, present and future customers a 5 year warranty. Please consider the time delay, and remember, your mouthpiece is being custom made. Good news is that you do not need to take time out of your day to visit a clinic many times over but instead get to live your life and let us take care of it for you!

Questions You May Have
  • Can you use models of teeth?

    Yes, If you already have stone models of your teeth, package them extremely carefully and send an e-mail to me following the online order notifying me to look out for them. Also, if you have pictures of what you would like your appliance to look like then send that as well. The more info we have, the better the product! Once you purchase a product and make an account we will be able to establish an open line of communication for you via video/phone/email for all your questions/concerns/etc. We are here for our customers!

  • Do people complain about choking or gagging making the impression?

    To prevent gagging when taking the impressions put a little salt on the back of the tongue and its a much easier experience. Also, breathe through your nose when taking the impression, that will also help prevent gagging.

  • Is it really simple to take my own impressions at home?

    Taking your own impression is not difficult providing you follow our step-by-step instructions. We include a guide in our kits that will walk you through the entire process, plus we have pictures on our website for further clarification. And if you would like more information on the subject, there is plenty of information on the web(youtube, google). EASY!

The What are and What If's
  • What are Immediate Dentures?

    They Are Dentures that are inserted on the same day you get extractions. So if you decide to purchase immediately from us we would get an impression of your existing teeth PRE-extractions at the dental office and then you could take them with you to your extraction appointment and put them right in after your teeth our extract. Again, saving you hundreds of dollars!

  • What happens if the denture doesn’t fit?

    There is a possibility of that, yes. All of our products are custom made, of course. All our products are covered with a satisfaction guarantee and a limited time only 5 year warranty for 2019.

    What would happen is that we would ask where it hurts/ does not fit/ needs adjustment.  If needed, we can hold a video conversation via skype/facetime/etc to get a visual on the issue(s). Our Customers get this service free of charge at any point in the fabrication process.

    After we do the adjustment, it will go back for a new insertion try-out. We try to go out of our way to please our customers, so don’t worry we will do our best to service you! Our customer’s satisfaction means everything to us so we are always willing to go above and beyond for our customers.

  • Returns during product fabrication/Refunds

    A full refund will be granted within 2 business days of product purchase date, otherwise the order will be cancelled and a credit for future purchases will remain on the customers account, reason being is that we order custom materials for each order that are non-reusable. Any refunds granted can take upto 30 days.

  • What we don’t do?

    We do not accept insurance of any kind but insurers may reimburse you for your purchase.

    “Guaranteed to fit dentures” means your current situation. We do not guarantee the fit of our denture for the future.

    Normal conditions allow a denture to be usable for 1-2 years before it needs a reline or rebase. Typically it is best to get a reline every 6 months for optimum use.

What Don't We Do?
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