Impression Kits

DentKits’ impression kit can be returned unused for a refund minus a restocking fee, due to the expiring products in the kit.

Adjustments & Remakes

DentKits offers 60 days of free hand adjustments to your final denture, as well as a 60-day $39.95 redesign and remake of your denture. There is no limit on the number of remakes — if you have any issues with your final denture(s), we can adjust or remake them until you are happy. After the first 60 days, remakes are available at approximately half of retail price.

Shipping on adjustments and remakes: for remakes, DentKits pays shipping in both directions. For free hand adjustments, you cover the shipping to send your piece to us, and DentKits pays the shipping to return it to you.

Cancellations & Refunds

Orders are cancellable at any time. Cancelled orders are refunded minus the cost of any materials used on your order up to the point of cancellation. DentKits’ try-ins, denture design, provider prescription, and final dentures are not eligible for returns or refunds, as they are custom made to your provided impressions — instead, fit and quality issues are resolved through the adjustment and remake policy above. To cancel an order, please contact us via our contact page.

Damaged in Transit

If a package is damaged during transit, please contact us via our contact page, provide a picture of the damage, and we will replace the damaged product. A 10-day window is provided to contact us about product damage occurring in transit.

In-State Licensed Dentist Review

Every DentKits case is reviewed and prescribed by a dentist licensed in the customer’s state — no denture, partial, or flipper is fabricated without that prescription. Before anything is made, your complete case file — your digitized impressions, your medical and dental history form, and the proposed design of your appliance — is sent to an in-state licensed dentist for review. The dentist evaluates your eligibility, checks the proposed design against the information you provided, and reviews your medical form for anything that needs attention. If the dentist has questions or concerns, the case is corrected and resubmitted before it moves forward.

DentKits maintains these reviews through two independent tele-dental partner networks, giving us access to licensed dentists in every state we serve. When a case calls for more than a records review, a video visit with a licensed provider can be scheduled. Unlike many mail-order dental products, DentKits does not ship an appliance that has not been reviewed and prescribed by a licensed dentist.

Why We Work This Way

DentKits is a service for those left behind by the current dental industry. We strive to be affordable, flexible and provide exceptional service.

Because our products are made to fit impressions done by our customers at home, inaccuracies can make our product not fit. This is why we provide try-ins and continue to adjust the try-in until it is customer approved. Only once approved will we make a final product. If the final product does not live up to your expectations, please contact us via our contact page — we will work with you until it’s right.

Note: do not ship your impressions, try-ins or final dentures before we ask for them to be returned. In many cases, they do not need to be returned, or we need processes done before return. Once your request is approved, a prepaid label will be sent via email.

DentKits Customer Service
720 W Cheyenne
Unit 50 Las Vegas, NV 89030
+1 702-608-1013
customerservice@dentkits.com